Enquiries
How to reach us
Write to hello@aestheticlaunchlab.com. This website is
operated by Aesthetic Launch Lab and enquiries sent through it are handled by them.
What to include
- What you are seeing, in your own words: colour, texture, where it is and whether it comes and
goes.
- How long it has been there, and whether anything reliably makes it worse.
- What you are using at home, and for how long.
- What treatment you have had before, roughly when, and how your skin reacted.
- Your skin type, in general terms, and whether your skin tends to go brown after spots or
injury.
Please do not send clinical details
Do not send photographs of yourself, medical records or a full medical history by email. Skin
cannot be diagnosed from a photograph taken in unknown light, and nothing sent by email can
substitute for an assessment in person.
What an enquiry can settle before you attend
- Which of texture, pigment, redness or barrier and quality your description points towards.
- Which treatments address that finding and which will not touch it.
- What an assessment would need to establish, including whether a patch test comes first.
- What the recovery involves and what drives the cost of a course.
What it cannot do
- It cannot diagnose your skin or tell you which treatment you need. Only a qualified
practitioner assessing you in person can do that.
- It cannot quote a final price, because cost follows the assessment and the plan.
- It cannot assess a mole or a changing lesion. That is a matter for a GP or a dermatologist,
and it should not wait.
If something has gone wrong after treatment
Do not wait for an email reply. Contact the practitioner who treated you promptly. If you
cannot reach them and the problem is urgent, contact NHS 111 or attend an emergency department.
- Blistering, an open area, or skin that looks burned rather than red needs same-day contact.
- Spreading redness with heat, fever or feeling generally unwell may indicate infection.
- Clustered painful blisters may be reactivated herpes simplex and need antiviral treatment
quickly.
- A brown mark appearing in the weeks afterwards responds better when treated early. Report it
rather than waiting.
- Suspected side effects of a medicine or device can be reported to the MHRA Yellow Card scheme
by patients as well as clinicians.
Raising a concern
- A registered healthcare professional: their regulator, such as the General Medical Council,
the Nursing and Midwifery Council or the General Dental Council.
- A provider registered with the Care Quality Commission: the CQC.
- Premises standards: the local authority that licenses the premises.
- Misleading advertising: the Advertising Standards Authority.
Keep a written record of dates, devices, settings, agents used and what you were told.