Ask anything. We book nothing.

What an enquiry is useful for

• Questions about this website, who operates it and how it is funded.
• Corrections. If a page is inaccurate or out of date, tell us and it will be checked.
• Suggestions for a treatment or a question the site does not yet cover.
• Press, editorial and commercial correspondence about the website itself.

What an enquiry cannot do

• It cannot book you an appointment anywhere.
• It cannot recommend a clinic or a practitioner in London. This site assesses none and ranks none, and that is a permanent position rather than a gap to be filled.
• It cannot diagnose your skin, review a photograph or tell you which treatment you need. Only a qualified practitioner assessing you in person can do that.
• It cannot quote a price.

If something has gone wrong after treatment

Do not wait for an email reply. Contact the practitioner who treated you promptly. If you cannot reach them and the problem is urgent, contact NHS 111 or attend an emergency department.

• Blistering, an open area, or skin that looks burned rather than red needs same-day contact.
• Spreading redness with heat, fever or feeling generally unwell may indicate infection.
• Clustered painful blisters may be reactivated herpes simplex and need antiviral treatment quickly.
• A brown mark appearing in the weeks afterwards responds better when treated early. Report it rather than waiting.
• Suspected side effects of a medicine or device can be reported to the MHRA Yellow Card scheme by patients as well as clinicians.

Raising a concern

• A registered healthcare professional: their regulator, such as the General Medical Council, the Nursing and Midwifery Council or the General Dental Council.
• A provider registered with the Care Quality Commission: the CQC.
• Premises standards: the local authority that licenses the premises.
• Misleading advertising: the Advertising Standards Authority.

Keep a written record of dates, devices, settings, agents used and what you were told.